FAQs

enable.me is here to support you every step of the way – here are the answers to some of your frequently asked questions. If you have any further queries, contact us today

managing-finance-enable-me
managing-finance-enable-me

Frequently asked questions and answers

How do I book a consultation?

You can book a consultation with an enable.me coach by filling out an enquiry form on our website or calling us on 0800 897 898. If you are an existing enable.me client, you can book an appointment through your NestEgg portal directly.

You can secure an appointment up to 2 months in advance. If you need help, our New Client team can work with you to find a time that works best for you.

I’ve filled out my enquiry form – what else do I need to do to prepare for my consultation?

If you’ve filled out an enquiry form on our website – congratulations! You’ve taken the first step towards getting control of your finances and securing your financial future. You will receive an email soon confirming your enquiry – if you don’t see it in your inbox, check your junk mail.

In this email, you’ll get a link to sign up for NestEgg where you can fill in a little more information about yourself and your financial situation. It is important you fill this out as it helps us place you with the right coach, and means you’ll get the most out of your consultation.

How long is the first session?

This is a comprehensive session and there is a lot to get through so please allow 90 minutes.

Does my partner have to come with me?

If you’re booking a consultation and your finances are combined with a partner (e.g you have shared assets, debt, bank accounts, goals etc) then yes – you are both required to attend this session as it’s a decision-making meeting.

If you’re unsure whether your situation requires your partner to attend, feel free to get in touch with our New Client Team on 0800 897 898 (opt1) to discuss.

If your finances are not combined, then your partner does not need to attend.

Are the sessions during business hours?

Yes, we are available during business hours, Monday to Friday.

You are invited to meet with us at your local enable.me office; we have 10 locations around New Zealand. Where we don’t have a local office or you’re based overseas, we also offer consultations via video.

We do not offer home visits, evening or weekend consultations.

Is there a cost for this first session?

Yes, as this is a comprehensive and personalised session there is a cost. It’s usually $350+GST though we do occasionally offer promotional and corporate discounts. Our New Client team will confirm if you are eligible for a discount.

What happens after the first session?

Through the course of your consultation your coach will outline the benefits and costs to work with enable.me ongoing. We work with our clients on 12-month programmes. It’s at your discretion if you choose to do so.

What is the cost of your services?

This varies and it depends on which programme is right for you, whether you’re eligible for rebates and which payment option you choose. The costs range from approximately $3,000 – $12,000 in your first year. Most of our clients work with us on an ongoing basis, and the cost for subsequent years ranges from approximately $1,500 – $2,200.

What qualifications do enable.me coaches hold?

They all come from extensive, varied and experienced backgrounds in Business, Accounting, Banking and Financial Services.

If you have requested a consultation, all our coaches are qualified financial advisers, and all our offices are Authorised Bodies under The Financial Fitness Group NZ Limited (FSP 713811) Financial Advice Provider Licence, which was approved by the Financial Markets Authority NZ.

The benefits of working with enable.me

Hear what our clients have to say about their experience with enable.me

“Being mortgage-free is a major milestone for us…There is absolutely no way we would have achieved this without the help of enable.me. They push you (but not too hard!) to be brave. It’s been fantastic to have people in our corner giving expert advice. A seriously life-changing experience!”
enable.me client
“Lisa was open and honest with us. She builds rapport quickly and effectively”
Lisa Butler's client, Wellington
“Lisa is non-judgemental, very kind and has a real passion for helping people be the best they can be.”
Lisa Butler's client, Wellington
“Laura-Lee is personable and really willing to make this work for us. I’m excited about this programme”
Laura-Lee Whyte's client, Canterbury
“Loved her honesty. She has a great financial background and understood the direction I wanted to go with my financial plan”
Laura-Lee Whyte's client, Canterbury
“Love that she didn’t show any judgement. She provided flexibility and understanding so we could get the best outcome for our future goals”
Laura-Lee Whyte's client, Canterbury
“Professional, expert, non-judgemental, friendly, understanding – the whole package!”
Katie Wesney's client, Auckland North Shore
“Katie is fantastic, focused on what we can achieve & has really made us understand how our money can work for us”
Katie Wesney's client, Auckland North Shore
“Katie is brilliant to work with because she goes on the journey alongside you – she understands you & what will work best for your family”
Katie Wesney's client, Auckland North Shore
“I love how supportive Julie is. I always fear I’m going to be told off for not doing well enough, but she always shows me great respect and is so encouraging”
Julie Nadan's client, Auckland Central
“Julie knew exactly where we were and our major blockers, there was no need to feel awkward – it was truly like meeting your coach”
Julie Nadan's client, Auckland Central
“I can’t believe you got away with saying that to my partner!”
Hannah McQueen's client, Auckland Central
“I was energised by the potential that Hannah was able to unlock”
Hannah McQueen's client, Auckland Central
“I thought I was pretty good, but there is no way we could have achieved what we have done with you”.
Hannah McQueen's client, Auckland Central
“You empowered me to achieve something I never thought possible”
Hannah McQueen's client, Auckland Central
“When Covid hit, I knew we’d be OK because Liz has got us!”
Elizabeth Blake's client, Auckland Central
“Your guidance has given us the confidence that we can make informed choices about things like changing careers, upgrading our home, and how long I can stay at home with our baby”
Elizabeth Blake's client, Auckland Central
“You gave me peace”
Elizabeth Blake's client, Auckland Central
“Elizabeth is so fantastic; we feel really lucky to have her on our side”
Elizabeth Blake's client, Auckland Central
“Ray was professional, but also laid back – which really helped our nerves!”
Ray McKeown's client, Auckland Central
“Importantly, we did not feel any judgement about our current financial situation. Ray clearly outlined what’s possible for us to achieve, and we’re confident that we will have the support to meet our goals. We should have done this years ago”
Ray McKeown's client, Auckland Central
“Nicki was very good to deal with and made sure I understood everything she said”
Nicki Morsink's client, Southland
“Nicki was excellent. She had a difficult couple to manage but got my husband on board - amazing!”
Nicki Morsink's client, Southland
“Love Nicki’s energy, positive reinforcement, and suggestions to change things around to work better for us”
Nicki Morsink's client, Southland
“I liked that Ngaire didn’t pass judgement. She made me feel very proud of my achievements and that I’m on the right path to success”
Ngaire Peek's client, Southland