Important Information & Financial Advice Provider Disclosure
About Us
AdviceFirst Limited (FSP23242), trading as enable.me, is a registered Financial Advice Provider (FAP) under the Financial Markets Conduct Act 2013 and is licensed by the Financial Markets Authority (FMA) to provide financial advice services.
In this document, ‘we’, ‘us’, ‘our’, and ‘enable.me’ all refer to AdviceFirst Limited (FSP23242), the licensed Financial Advice Provider.
Types of financial advice we offer:
- Specialised investment planning services provided through a team of dedicated coaches
- Strategic financial advice on Wealth, Insurance and KiwiSaver products through a team of dedicated advisers.
All regulated financial advice is provided by licensed financial advisers engaged by AdviceFirst Limited. Financial coaching and education services are provided in accordance with applicable regulatory boundaries.
You can find information about our registration and licensing on the Financial Service Providers Register.
The information below outlines how advice is provided at enable.me. You can find more information by downloading our full disclosure document.
Our services are designed to help clients make informed financial decisions and may include:
- Financial coaching and guidance
- Personal financial planning and goal setting
- Advice on investments and wealth strategies
- Advice on personal insurance products
- Advice on KiwiSaver schemes
Where required by law, advice is provided by licensed financial advisers. Some services may be provided as financial coaching or guidance and may not constitute regulated financial advice.
Nature and Scope of Advice
We provide financial advice to retail clients.
The scope of advice may include:
- Wealth and investment strategies
- Insurance products
- KiwiSaver schemes
Advice is provided based on the information you provide to us and your individual circumstances, objectives, and financial situation.
Investment products and services
- Managed funds
- Exchange-traded funds (ETFs)
- Term deposits
- Directly held debt and equity securities
- Legacy products, such as whole of life and endowment policies
- KiwiSaver schemes
- Superannuation
Life and health insurance products and services
- Life insurance
- Income protection
- Mortgage protection
- Group insurance and employee benefits
- Medical or health insurance
- Trauma cover
- Disability cover
Investment planning services
We offer specialised investment planning services through our Financial Coaches.
These services are offered through specific ‘programmes’ which include financial advice on strategies to build your wealth, financial management, and cash-flow management. We create a personalised plan for clients in these programmes which usually covers strategies to repay debt, build an investment portfolio, retirement savings plans, effective banking and reducing personal risk through insurance products.
Our financial coaches do not provide advice on which product providers to use but may refer you to a financial adviser within enable.me for the specific product advice and on the most suitable product provider. This includes advice on insurance, KiwiSaver, managed funds, and direct property investing.
Coaches may also refer you to third party advisers. If you already have your own financial adviser, we can work with them for this specific advice.
Once the plan has been agreed upon, our role is to help you implement your financial plan and keep on track to achieve your goals and objectives.
Our Preferred Providers
We refer to an Approved Product List (APL) for investment and KiwiSaver solutions, and life and health insurance products.
Products in these APL’s have gone through due diligence with research professionals. The list is reviewed regularly and is available below.
Our life and health insurance providers are:
- AIA
- Asteron Life
- Fidelity Life
- Resolution Life
- nib
- Partners Life
- Southern Cross
- Chubb Life
For KiwiSaver we use the following providers:
- AMP KiwiSaver scheme
- OneAnswer KiwiSaver scheme
- Milford KiwiSaver Scheme
- Booster KiwiSaver scheme
- Generate KiwiSaver scheme
- Fisher Funds KiwiSaver Scheme
Our wealth management and investment partners are:
- Amova Asset Management New Zealand Limited
- AMP Wealth Management New Zealand Limited
- Bentham Asset Management
- Fisher Managed Funds Limited
- Harbour Asset Management Limited
- Hunter Investment Funds
- iShares
- Magellan Asset Management Limited
- Mercer (N.Z) Limited
- Milford Asset Management
- OneAnswer
- Resolution Capital Limited
- Schroder Investment Management Australia Ltd
- T Rowe Price International Ltd
If we can’t find a suitable solution for you through our APL, we will look at other options for you. Our advisers can also help you with your existing products, funds and policies.
Fees and How We Are Paid
We don’t expect to charge any one-off fees for the advice we provide on Wealth and investment strategies, Insurance products, and KiwiSaver schemes. If we do, we’ll discuss this with you and obtain your agreement before we provide the advice.
For wealth and investment advice, we charge an ongoing portfolio servicing fee (PSF) for managing your investments, based on the level of funds under management.
Our financial coaching services operate on a fee-for-service model. We charge a fee to prepare the financial plan and for any financial advice provided to a client.
Initial Consultation – There is an initial consultation fee for the preparation and assessment of your situation, the cost of which is discussed with you and agreed prior to the first meeting. The initial consultation fee is $400 (including GST) – unless discounted for a promotional campaign offer – and is payable by the client 7 days after the invoice is issued.
Programme Fee – If you choose to work with us on one of our programmes, we will prepare a programme recommendation and plan that is suitable for you and provide you with the fee for that programme. The cost of a programme ranges from approximately $1,999 – $12,499 (including GST). This fee will be payable after the invoice is issued.
Early payment discount or payment terms can be agreed.
The final cost for a client depends on each individual’s situation, the programme you select and the services you require.
Conflicts of Interest
Our advisers and coaches are salaried employees and don’t receive any commission payments
Enable.me receives commissions from product providers (for example Insurance and KiwiSaver providers) if we are the servicing agent for your policy.
We will advise you about any commission payments we will receive before you proceed with any recommendations. Any product recommendations provided are based solely on your goals and objectives, and within the boundaries of our approved product lists (APL).
Enable.me does not provide Mortgage advice so we work with Squirrel Mortgages if clients need help finding the most suitable product provider and product to suit their financial plan. We also use KEY2Invest (previously Momentum Realty 2023 Ltd) – a real estate agency – to help clients find their perfect investment property.
If you use Squirrel or KEY2Invest (previously Momentum) then AdviceFirst may receive an introduction fee, referral fee or commission split payment from them. You are under no obligation to use these advisers; we can work with your existing financial adviser if you choose.
Advisers get annual training on how to manage conflicts of interest. We also maintain and monitor records of any conflicts of interest, including any gifts or incentives our advisers receive that are worth more than $100.
At an organisational level, AdviceFirst (trading as enable.me) is owned by AMP (a long-established financial services company). We understand that this may create a perceived conflict of interest with AMP also being one of the product providers that we advise on.
We manage any potential or perceived conflict of interest with our AMP links by having our advisers follow internal processes to ensure that they give priority to your interests. Any product recommendations our advisers give are based solely on your goals and objectives, within the boundaries of our APL.
Duties and Obligations
AdviceFirst Limited and its advisers are bound by duties under the Financial Markets Conduct Act 2013 to:
- give priority to your interests by taking all reasonable steps to make sure our advice is in your interest and not our own
- exercise care, diligence, and skill in providing you with advice
- meet standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services (these standards are designed to make sure that we have the expertise needed to provide you with advice.)
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these standards are designed to make sure we treat you as we should and give you suitable advice.)
The points above are a summary. You can find more information about the Financial Markets Conduct Act 2013 and our duties to you within it by visiting the Financial
Privacy and Information Handling
We collect, use, and store personal information in accordance with our Privacy Policy and the Privacy Act 2020.
Reasonable safeguards are in place to protect personal information from loss, unauthorised access, use, or disclosure.
Complaints Process
If you have a complaint about our services, please contact us in the first instance:
Email: complaints@enable.me
Address: AdviceFirst Limited, trading as enable.me
PO Box 10550, Wellington, 6143
Phone: 0800 897 898
More information about our complaints process can be found here.
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